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Customer Service Representative
Our client is one of the leading employers in the area and are seeking a Customer Service Representative. They offer professional & structured training & development opportunities, genuine career progression…
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Customer Service & Operations Executive
Our client is looking for a Customer Service and Operations Executive to be an integral part of a developing company. It is important that the successful candidate has an interest…
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Trainee Insurance Advisor
Overview: If you have strong and proven sales ability and looking to establish yourself in a professional career this is a great opportunity to join a highly successful organisation. You…
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Customer Support Administrator
Our client is looking a Customer Support Administrator who will be responsible for support activities for customers. This role will encompass the complete portfolio of support/maintenance and project activities and…
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Customer Service
Do you enjoy working with people and assisting them? If so a career in Customer Service could be right for you.
There are many different types of roles within Customer Services including;
- Customer Service Advisor
- Customer Service Team Leader / Customer Service Manager
- Account Manager
- Technical Support Advisor
Responsibilities for each role will vary, however they will all have the following in common;
- Dealing with customer enquiries via email and telephone
- Liaising with clients and identifying their needs
- Providing information about products or services
- Making product suggestions and recommendations
- Handling customer complaints and issues
- Working alongside other departments internally
- Keeping clients updated on products and services
- Updating internal systems and sending out correspondence
What skills are required?
- Excellent telephone manner
- Good communication skills
- Empathy
- Attention to detail
What are the prospects like?
- Often Customer Service Advisors, progress into Customer Service Team Leader or Customer Service Manager roles.